Delivery, Refunds & Returns
Delivery Cost
- £4.95 for any order up to £50
- Free for any order over £50
Standard Delivery: 2-4 days
At Dalbeattie Wood, we do everything possible to ensure your parcel arrives on time. Please note, in the event of industrial strike action by our delivery partners, parcels may be delayed. The time frames below are estimates and subject to delays outside of our control. We normally dispatch your order within 2 working days and send it by first-class post.
Returns
If you wish to return your purchase, it must be returned within 14 days from delivery for a full refund. We are unable to accept returns unless they can be deemed:
- Faulty
- Incorrect product
- Not fit for purpose
If you receive an incorrect, faulty or unfit for purpose product, please do not dispose of it. If the product has been disposed of, Dalbeattie Wood will not be able to replace or refund the product.
Workshops
Please note that our workshop bookings are non-refundable. However, we understand that life can throw surprises your way. If you’re unable to attend, feel free to transfer your booking to a friend or family member. Just provide us with their contact details (name, address, email, and telephone number) in advance.
Alternatively, if you let us know at least 14 days before the course, we’ll happily transfer you to an alternative date or give you a voucher for a future workshop.
Unfortunately, no refunds will be given for non-attendance of workshops.
Made-to-order personalised products
If you’ve ordered a personalised product from us, please note that it is custom-made. As a result, it can only be returned if the item is faulty.
Please note that we do not offer a free return service. Return costs must be met by the customer.
Delivery charges are non-refundable.
Please return to us at:
Dalbeattie Wood, 27 High Street, Dalbeattie, DG5 4AD.
Please contact Sam and Edward immediately if you believe that your product should be deemed returnable. To contact us, call 07973 314381 or email dbtwood@gmail.com.